Need help? We’re here.
We don't have a help desk. There's just Erez — the developer who built Emoryx. Send a note, get a real reply.
Email emoryx.support@erezults.comemoryx.support@erezults.com
Frequently asked
No. The password is hashed with a one-way function and your vault is encrypted with a key derived from it. Forgetting the password means the vault cannot be opened — by you, by us, or by Apple. This is by design.
No. The iCloud backup is encrypted with a separate password that only you know. Apple stores the encrypted blob but cannot read it; we never receive it. There is no recovery mechanism.
iOS deletes the entire sandboxed storage. The next time you install, it's a fresh start — unless you had iCloud Backup enabled and remember your iCloud Backup Password, in which case you can restore.
No. Emoryx has no servers and collects no data. Your photos never leave your device unless you enable iCloud Backup, in which case they go to your own iCloud account, encrypted, before upload.
Yes — Family Sharing is supported via Apple's standard mechanism. Up to 6 family members can share Premium access. Each family member's vault content remains private to their device.
iOS Settings → Apple ID → Subscriptions → Emoryx Premium → Cancel. Or use the "Manage Subscription" link inside the app.
All refunds are handled by Apple at reportaproblem.apple.com.
Emoryx relies on Apple-specific privacy primitives (Secure Enclave, end-to-end encrypted iCloud). An Android version would have a meaningfully different security model. Maybe later. No promises.